Privacy Policy of Dives Holding

 

Welcome to Dives Holding's privacy policy. This policy outlines how Dives Holding, referred to as "DIVESHOLDING," "we," or "us," collects, uses, shares, and protects the personal information of individuals through our interactions with them and our products, services, events, and programs, including our website located at www.DIVESHOLDING.com (the "Website"), and transactions completed at DIVESHOLDING physical locations (each a "Service," and collectively, the "Services").

 

1. Scope and Consent

 

By using any of the Services, you consent to the terms of this Policy. This Policy applies to personal information collected by DIVESHOLDING through its Services. However, it does not apply to information collected by DIVESHOLDING licensees, which maintain their own privacy policies and procedures.

 

1.  Scope of this Policy

 

Dives Holding has developed this comprehensive privacy policy (the "Policy") to encompass all aspects of its data practices and to provide clear guidelines on how we handle the personal information of individuals through our Services. This Policy applies to all interactions between you and Dives Holding, including but not limited to your use of our Website, and physical locations (collectively, the "Services"). By using any of our Services, you acknowledge that you have read, understood, and agreed to the terms of this Policy.

 

1.  Consent to Data Collection and Use

 

Your consent is fundamental to our data processing activities. By utilizing our Services and providing your personal information to us, you expressly consent to the collection, use, disclosure, and processing of your data as described in this Policy. You have the right to withdraw your consent at any time, subject to legal and contractual obligations, by contacting us through the appropriate channels as provided on our Website.

 

1. Types of Personal Information We Collect

 

In the course of providing our Services, we may collect various types of personal information from you or other sources. This information may include, but is not limited to:

 

• Contact information, such as your name, address, email address, and phone number.

• Account and authentication data, including usernames, passwords, and security question responses.

• Payment information, such as credit card details, for processing transactions.

• Device and usage data, such as IP addresses, browser types, operating systems, and interaction with our Services.

• Health data, where necessary, to ensure a safe environment for our guests and employees, as guided by public health authorities.

 

1. Information Collection from Third Parties

 

In addition to the data you directly provide to us, we may obtain information from third-party sources to improve our Services. These sources include our business partners and service providers who assist us in offering our products and conducting marketing campaigns. We may also receive information from other entities if you sign up directly with them and they share some or all of this information with us.

 

1. Children's Privacy

 

Our Services are not directed toward individuals under the age of 16, and we do not knowingly collect personal information from children without appropriate parental consent. If you are a parent or legal guardian and believe that your child has provided personal information to us without your consent, please contact us immediately so that we can take appropriate action.

 

1. Modifications to the Policy

 

Dives Holding reserves the right to update or modify this Policy from time to time, in response to changes in legal requirements, technological advancements, or business needs. Any changes to this Policy will be communicated through the appropriate channels, and your continued use of our Services after the effective date of the revised Policy constitutes your acceptance of the revised terms.

 

1. Questions and Concerns

 

Your privacy matters to us. If you have any questions, concerns, or requests related to this Policy or the way we handle your personal information, please contact us through the channels provided on our Website. We will promptly address your inquiries and work to ensure the protection of your data.

 

1. Personal Information We Collect and How We Use It

 

1. Types of Personal Information We Collect

 

Dives Holding may collect various types of personal information from you or other sources in the course of providing our Services. The types of personal information we collect include, but are not limited to:

 

1. Contact Information: This includes your name, mailing address, email address, phone number, and other contact details necessary to communicate with you effectively.

 

1. Account and Authentication Data: When you create an account with us, we may collect usernames, passwords, security question responses, and other data required to authenticate your identity and manage your account securely.

 

1. Payment Information: To process transactions and fulfill your orders, we collect payment details, such as credit card numbers or other payment instrument information.

 

1. Device and Usage Data: When you interact with our Services, we automatically collect information about your devices, browser types, operating systems, IP addresses, and how you use and navigate through our Website or Mobile App. This data helps us analyze trends, improve our Services, and enhance your overall experience.

 

1. Health Data: In specific circumstances, we may collect health-related data from our guests as per public health guidance or government mandates to provide a safe environment for our guests and employees.

 

1. Demographic Information: We may collect demographic details, such as age, gender, and interests, to personalize your experience and improve our marketing and advertising campaigns.

 

1. Feedback and Communication: Any information you voluntarily provide to us through feedback, surveys, or communication with our customer support teams may be collected and used to address your inquiries and improve our Services.

 

1. How We Use Your Personal Information

 

Dives Holding uses the personal information we collect for various purposes, including, but not limited to:

 

1. Service Provision: We use your personal information to deliver and fulfill the products, services, and transactions you request through our Services. This includes processing your orders, managing your account, and providing customer support.

 

1. Personalization: We utilize the data to customize your experience on our Website, offering relevant content, products, and services based on your interests and preferences.

 

1. Marketing and Advertising: With your consent, we may use your personal information to send you promotional materials, newsletters, and updates about our products, services, and events. These communications may be tailored to your preferences and may include advertisements from selected partners.

 

1. Analytics and Improvement: We analyze aggregated and anonymized data to understand usage patterns, trends, and user behavior on our Services. This information helps us improve our offerings, identify areas for enhancement, and optimize our Services.

 

1. Compliance and Legal Obligations: We may use your personal information to comply with applicable laws, regulations, legal requests, and enforce our agreements. We also reserve the right to disclose information as needed to cooperate in any law enforcement or similar investigation.

 

1. Health and Safety: In specific situations, we collect and process health data as guided by public health authorities to ensure a safe environment for our guests and employees.

 

1. Third-Party Sharing and Disclosures

 

As described in the "How We Share and Disclose Information" section of this Policy, we may share your personal information with affiliated companies, business partners, and service providers for various purposes, such as processing transactions, managing customer information, and conducting marketing activities.

 

1.  Data Retention

 

We retain your personal information for as long as necessary to provide the Services, fulfill your requests, comply with legal obligations, resolve disputes, and enforce agreements.

 

1.  Data Subject Rights

 

You have certain rights concerning your personal information, including the right to access, correct, update, and delete your data. For more information about your rights and how to exercise them, please refer to our "Data Subject Rights" section in this Policy.

 

1.  Data Transfers

 

Your personal information may be transferred and processed in other countries outside of your residence, subject to appropriate safeguards as required by applicable laws.

1. How We Share and Disclose Information

 

At Dives Holding, we understand the importance of maintaining the privacy and confidentiality of your personal information. We strive to limit the sharing and disclosure of your data to the extent necessary for providing our Services. Here is a comprehensive overview of how we share and disclose your information:

 

1.  Sharing with Affiliated Companies

 

We may share your personal information with our affiliated companies, including subsidiaries, parent companies, and other entities under common ownership or control. These affiliated companies may process your data for purposes consistent with this Policy. Rest assured that any such sharing will be in compliance with applicable data protection laws.

 

1.  Sharing with Business Partners and Service Providers

 

We engage trusted business partners and service providers to perform various functions on our behalf to enhance our Services. These partners and providers may include payment processors, shipping companies, analytics providers, marketing agencies, and customer support service providers. We share your personal information with these entities to enable them to carry out their designated tasks effectively. However, they are strictly prohibited from using your data for any purpose other than the specific service they are providing to us.

 

1.  Marketing and Advertising

 

With your consent, we may share your personal information with specially chosen companies to conduct marketing and advertising campaigns. These campaigns may include tailored advertisements, promotions, and offers that we believe will be of interest to you. Our advertising partners may use tracking technologies, such as cookies, to gather information about your online activities and deliver targeted advertisements. However, we do not provide your personal information directly to third-party advertisers without your explicit consent.

 

1.  Business Transfers and Transactions

 

In the event of a merger, acquisition, divestiture, restructuring, or any other corporate transaction involving Dives Holding, your personal information may be disclosed and transferred to a potential buyer, new owner, or related entity as part of the transaction process. We will take appropriate measures to ensure that the recipient of your data abides by this Policy and applicable data protection laws.

 

1.  Legal and Regulatory Disclosures

 

We may share your personal information to comply with any applicable law, regulation, legal process, or governmental request. This includes responding to subpoenas, court orders, or other legal obligations. We may also share your data to protect the rights, property, and safety of Dives Holding, our customers, employees, or others, and to prevent fraud and security breaches.

 

1.  Anonymized and Aggregated Data

 

We may use and share anonymized or aggregated data that does not directly identify you for various purposes, including research, trend analysis, statistical analysis, and reporting. Such data will not be linked to any identifiable individual.

 

1.  Consent and Disclosure Choices

 

Except as stated in this Policy or required by law, we will not disclose your personal information to third parties without your consent. Your consent is essential to our data sharing practices, and you have the right to withdraw your consent at any time by contacting us through the channels provided on our Website.

 

1.  International Data Transfers

 

As a global company, your personal information may be transferred to and processed in countries outside of your residence, where data protection laws may differ. In such cases, we will ensure appropriate safeguards are in place to protect your data, as required by applicable laws.

 

1.  Data Security and Confidentiality

 

We take robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security safeguards include encryption, firewalls, access controls, and regular security audits. However, please note that no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee the absolute security of your data.

 

1. How We Protect Your Information

 

At Dives Holding, safeguarding your personal information is a top priority. We have implemented a comprehensive set of security measures and protocols to protect your data from unauthorized access, use, disclosure, alteration, or destruction. Our commitment to data security is demonstrated through the following practices:

 

1.  Technical Security Measures

 

We employ advanced technical measures to fortify the security of your personal information:

 

1. Encryption: When you transmit sensitive information, such as credit card numbers or login credentials, through our Website, we use industry-standard encryption protocols, such as Secure Sockets Layer (SSL) or Transport Layer Security (TLS), to protect the confidentiality and integrity of your data during transmission.

 

1.  Firewalls: Our systems are protected by firewalls that act as a barrier between our internal network and external networks, preventing unauthorized access and potential threats.

 

1. Intrusion Detection and Prevention: We utilize intrusion detection and prevention systems to continuously monitor network traffic for suspicious activities and potential security breaches.

 

1.  Secure Data Centers: Your data is stored in secure data centers with strict access controls and physical security measures to ensure its protection.

 

1. Regular Security Audits: We conduct periodic security audits and vulnerability assessments to identify and address any potential security weaknesses.

 

1.  Physical Security Measures

 

To safeguard your personal information against physical threats, we implement the following measures:

 

1.  Access Controls: Access to our physical premises and data centers is limited to authorized personnel only. We enforce strict access controls through key cards, biometric scans, or other security mechanisms.

 

1.  Surveillance: Our facilities are equipped with video surveillance to monitor and record activities within and around the premises.

 

1.  Administrative Security Measures

 

We maintain rigorous administrative practices to ensure the security of your personal information:

 

1.  Data Privacy Training: Our employees undergo regular training on data privacy, security protocols, and best practices to handle personal information responsibly.

 

1.  Access Authorization: Access to personal information is restricted to employees who require it for legitimate business purposes. User access rights are granted on a need-to-know basis.

 

1. Security Policies and Procedures: We have established comprehensive security policies and procedures to govern the handling, storage, and transmission of your data.

 

1.  Incident Response Plan: In the event of a data breach or security incident, we have an incident response plan in place to promptly identify, assess, and address the issue, while complying with legal obligations and notifying affected individuals as required.

 

1.  Employee Accountability

 

We hold our employees accountable for complying with our data security policies and maintaining the confidentiality of your personal information. Violations of these policies may result in disciplinary action, up to and including termination.

 

1.  Third-Party Security Obligations

 

When we engage third-party service providers or business partners to process your data on our behalf, we ensure they adhere to the same level of data security and confidentiality standards as Dives Holding.

 

1.  Data Minimization and Retention

 

We only retain your personal information for as long as necessary to provide our Services, fulfill your requests, and comply with legal obligations. Once your data is no longer required, we securely dispose of or anonymize it to prevent unauthorized access or use.

 

1.  Continuous Improvement

 

Our commitment to data security is an ongoing process. We continuously assess and update our security measures to align with industry best practices and the evolving threat landscape.

 

1.  Reporting Security Concerns

 

If you become aware of any potential security vulnerabilities or suspect any unauthorized access to your personal information, please promptly report it to us through the channels provided on our Website.

 

1.  Limitations of Security

 

While we take every reasonable precaution to protect your personal information, it is essential to recognize that no method of data transmission or storage is entirely secure. Therefore, we cannot guarantee the absolute security of your data. We encourage you to take reasonable measures to protect your personal information, such as using strong and unique passwords, updating software regularly, and being cautious about sharing sensitive data.

 

1. Data Retention

 

At Dives Holding, we adhere to responsible data retention practices to ensure that your personal information is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. We believe in data minimization and strictly limit the retention of your data to comply with legal requirements, provide our Services, and meet our business needs. Here is a comprehensive overview of our data retention and storage practices:

 

1.  Retention Period

 

We retain your personal information for the duration required to fulfill the purposes for which it was collected, as well as to comply with legal obligations, resolve disputes, enforce agreements, and protect our rights. The retention period may vary depending on the type of data and the purpose of processing.

 

1.  Compliance with Legal Obligations

 

Certain laws and regulations may require us to retain specific types of personal information for a specified period. In such cases, we will retain the data for as long as necessary to comply with these legal requirements.

 

1.  Account Information

 

If you create an account with us, we will retain your account information as long as your account is active or as needed to provide our Services to you. If you request account closure, we will retain the data for a reasonable period to fulfill any legal obligations, resolve disputes, and enforce our agreements.

 

1.  Transaction Data

 

Information related to transactions, such as purchase history, payment details, and order fulfillment data, will be retained for the necessary time to process your transactions and comply with accounting and tax regulations.

 

1.  Marketing Data

 

If you have provided your consent for marketing communications, we will retain your data for the duration of your consent. You have the right to withdraw your consent at any time, as detailed in the "Consent and Disclosure Choices" section of this Policy.

 

1.  Anonymization and Aggregation

 

To protect your privacy further, we may anonymize or aggregate your personal information to create statistical data that does not identify you individually. Such anonymized or aggregated data may be retained indefinitely and used for research, analysis, and reporting purposes.

 

1.  Data Disposal

 

Upon reaching the end of the retention period or when your data is no longer necessary for the stated purposes, we will securely dispose of your personal information. Data disposal methods may include deletion, anonymization, or irreversible encryption, as applicable.

 

1.  Backups and Archives

 

In some cases, we may retain backup copies or archival versions of your personal information for disaster recovery, business continuity, or legal purposes. These backups will be subject to the same security measures as active data.

 

1.  Your Data Subject Rights

 

As an individual, you have certain rights over your personal information, including the right to access, correct, update, and delete your data. If you wish to exercise any of these rights or have any questions about our data retention practices, please refer to the "Data Subject Rights" section of this Policy.

 

 

1. Cookies and Advertisers

Dives Holding utilizes cookies and similar technologies to enhance your experience on our Website. Cookies are small pieces of data that are sent from a website and stored on your device to track your activities, preferences, and interactions. We employ these technologies to improve our Services, personalize your online experience, and offer you relevant content and advertisements. Here is a comprehensive explanation of our use of cookies and advertisers:

 

1.  Types of Cookies We Use

 

1. Essential Cookies: These cookies are necessary for the functioning of our Website and enable basic features such as page navigation and access to secure areas. Without these cookies, certain parts of our Services may not function correctly.

 

1.  Analytical Cookies: These cookies help us understand how you use our Services, such as which pages you visit, how long you stay on our Website, and how you interact with our content. The data collected through these cookies is used to analyze and improve the performance and user experience of our Services.

 

1.  Functional Cookies: Functional cookies enable us to remember your preferences and choices, such as language preferences, login credentials, and other settings. These cookies enhance the user experience by customizing our Services to your preferences.

 

1.  Advertising and Marketing Cookies: These cookies are used to deliver targeted advertisements and promotions based on your interests and online behavior. We work with third-party advertising partners who may place cookies on our Website to provide you with personalized advertisements from Dives Holding and other selected advertisers.

 

1.  Third-Party Cookies

 

Dives Holding may engage third-party service providers, such as analytics and advertising partners, to assist us in understanding and improving our Services. These third-party partners may also use cookies and similar technologies on our Website to collect information about your online activities and preferences. However, these cookies are subject to the privacy policies of the respective third-party providers.

 

1.  Your Cookie Choices

 

You have the option to manage and control cookies through your web browser settings. Most web browsers allow you to accept or reject cookies, notify you when cookies are being sent, or delete existing cookies. Please note that if you disable or reject cookies, some features of our Services may not function properly, and your personalized experience may be affected.

 

1.  Online Behavioral Advertising

 

Dives Holding may participate in online behavioral advertising activities to deliver targeted advertisements across various websites and platforms. This allows us to present you with relevant ads based on your interests and online activities. We and our advertising partners may use cookies and similar technologies to collect information about your online behavior and interests to serve these targeted ads. However, we do not provide your personal information directly to advertisers without your explicit consent.

 

1.  Advertisers and Ad Networks

 

Our Website may display advertisements from third-party advertisers and ad networks. These advertisers and networks may also use cookies and similar technologies to track your interactions with their ads and measure ad effectiveness. We have no control over the practices of these third-party advertisers and encourage you to review their privacy policies for more information.

 

1.  Your Consent

 

By using our Services and accepting cookies through your browser settings, you consent to the use of cookies and similar technologies as described in this Policy. You have the right to withdraw your consent at any time by adjusting your browser settings to reject cookies or by clearing existing cookies from your device.

 

1.  Updates to Our Cookie Policy

 

We may update our Cookie Policy from time to time to reflect changes in our practices or in response to legal or regulatory requirements. Any updates to this policy will be communicated on our Website.

 

1. Links to Other Sites

 

Our Website may contain links to other websites, social media platforms, and third-party services that are not owned or operated by Dives Holding. These links are provided for your convenience and information. Please note that when you click on these links, you will be directed to external websites or services that have their own privacy policies and data practices. This section aims to provide a comprehensive understanding of how these links work and how they may impact your privacy:

 

1.  Third-Party Websites and Services

 

These external websites, social media platforms, and third-party services may have different privacy policies and practices from ours. Dives Holding does not have control over these websites or services and is not responsible for their content, data collection practices, or security measures. We encourage you to review the privacy policies of any third-party websites or services that you visit to understand how they handle your personal information.

 

1.  Social Media Features

 

Our Website may include social media features, such as buttons and widgets from various social media platforms. These features may collect your IP address, the pages you visit on our site, and may set cookies to function correctly. Social media features are governed by the privacy policies of the respective social media platforms.

 

1.  External Content and Advertisements

 

Dives Holding may include advertisements and sponsored content from third-party advertisers on our Website and Mobile App. These advertisements may link to third-party websites and services. Clicking on these advertisements may redirect you to external sites with their own data collection and privacy practices. We do not endorse or control the content or practices of these third-party advertisers and encourage you to review their privacy policies before interacting with their content.

 

1.  Links Shared by Users

 

Our Website may include features that allow users to share links to external content. If you choose to click on a link shared by another user, you will be redirected to the external website or service associated with that link. Please exercise caution and review the privacy policies of these external sites before providing any personal information.

 

1.  Our Responsibility

 

While we take reasonable measures to ensure the integrity of the links and content we provide, we cannot guarantee the safety or privacy of third-party websites and services. Clicking on any external link is at your own risk, and Dives Holding is not liable for any damages or losses resulting from your interaction with external content.

 

1.  Reporting Issues

 

If you encounter any issues or have concerns about the links or content provided on our Website, please report them to us through the appropriate channels as indicated on our Website.

 

1. Closing Clauses

 

1.  Amendments to this Policy

 

Dives Holding reserves the right to amend or update this Privacy Policy at any time. Any changes to this Policy will be posted on our Website, and the "Last Updated" date at the beginning of the Policy will be revised accordingly. We encourage you to review this Policy periodically to stay informed about how we collect, use, and protect your personal information. Your continued use of our Services after the effective date of any revised Policy constitutes your acceptance of the updated terms.

 

1.  Governing Law and Jurisdiction

 

This Privacy Policy is governed by and shall be interpreted in accordance with the laws of United Arab Emirates without regard to its conflict of laws principles. Any disputes arising from this Policy or your use of our Services shall be subject to the exclusive jurisdiction of the courts located in Dubai/United Arab Emirates

 

1.  Severability

 

If any provision of this Privacy Policy is found to be invalid, unlawful, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not be affected or impaired.

 

1.  Contact Us

 

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us through the channels provided on our Website. Our privacy team will be glad to assist you and address your inquiries promptly.

 

1.  Entire Agreement

 

This Privacy Policy constitutes the entire agreement between you and Dives Holding concerning the subject matter herein and supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us regarding your personal information.

 

Thank you for taking the time to read and understand our Privacy Policy. Your privacy matters to us, and we are committed to protecting your personal information in accordance with the principles outlined in this Policy.

 

Last Updated: [Date]